GE’s performance measurement is divorced from budgeting-and instead reflects how you do relative to your past performance and relative to competitors’ performance i.e., it’s about how you actually do in the context of what happened in the real world, not as compared to a gamed-abstract plan developed last year. Performance measurement based, as it usually is, on budgeting leads to an epidemic of gaming the system. “ support function” / “cost center” / “bureaucratic drag” or …Īre you … “Rock Stars of the Age of Talent”?Ī review of Jack and Suzy Welch’s Winning claims there are but two key differentiators that set GE “culture” apart from the herd: First : Separating financial forecasting and performance measurement. “ A man without a smiling face must not open a shop.” -Chinese Proverb (Former co-workers: “Did you visibly grow while working with X?” /“How has the department/team grown on a ‘world-class’ scale during X’s tenure?”) 1 re bosses: Exceptional talent selection & development record. Well-developed sense of humor/ Fun to be around. Curious/ Eclectic interests/ A little (or more) weird. ( Inspires the interviewer!) Loves messes & pressure. Visibly energetic /Passionate/Enthusiastic … about everything. (everything) Delta events = Delta rosters (incl leader/s) Q : “If it were your $75K and my $75K, what sort of Waiters would we look for?” A : “ Enthusiasts!”Ī Few Lessons from the Arts Each hired and developed and evaluated in unique ways (23 contributors = 23 unique contributions = 23 pathways = 23 personalities = 23 sets of motivators) Attitude/Enthusiasm/Energy paramount Re-lent-less! “Practice is cool” (G Leonard/ Mastery ) Team and individual Aspire to EXCELLENCE = Obvious Ex-e-cu-tion Talent = Brand = Duh “The Project” rules Emotional language Bit players. Talent Masters Understand Talent’s Intangibles. Les Wexner : From sweaters to … p eo p le !ħ. PARC’s Bob Taylor: “Connoisseur of Talent” They revel in the talent of others.” -Warren Bennis & Patricia Ward Biederman, Organizing Genius “ The leaders of Great Groups love talent and know where to find it. Wikinomics WikiWorld Weapons of Mass collaboration CrowdSourcing smart mobs Linux Human genome project InnoCentive YouTube Second Life Wikipedia MyspaceĪ New “C-Level? C W w O* *Chief WikiWorld OfficerĦ. Rob McEwen/ CEO/ Goldcorp Inc./ Red Lake gold Source: Wikinomics: How Mass Collaboration Changes Everything, Don Tapscott & Anthony Williams “ The Billion-man Research Team: Companies offering work to online communities are reaping the benefits of ‘crowdsourcing.’” -Headline, FT, 0110.07 Leap) IS/IT Projects HQ Location Lunch Mates Language Board
Measure “Strangeness”/Portfolio Quality Staff Consultants Vendors Out-sourcing Partners (#, Quality) Innovation Alliance Partners Customers Competitors (who we “benchmark” against) Strategic Initiatives Product Portfolio (LineEx v. Talent “Excellence” Stretches Far Beyond Our Borders. Wegmans: #1/100 “ Best Companies to Work for” / 2005ĥ. Talent “Excellence” in Every Part of Every Organization. “ THE FUTURE BELONGS TO … SMALL POPULATIONS … WHO BUILD EMPIRES OF THE MIND … AND WHO IGNORE THE TEMPTATION OF-OR DO NOT HAVE THE OPTION OF-EXPLOITING NATURAL RESOURCES.” Source: Juan Enriquez/ As the Future Catches YouĤ.
” -Richard Florida, The Rise of the Creative Class “ Human c reativit y is the ultimate economic resource.” -Richard Florida, The Rise of the Creative Class FUNDAMENTAL PREMISE: We Are in an Age of Talent/ Creativity/ Intellectual-capital Added.Īgriculture Age (farmers) Industrial Age (factory workers) Information Age (knowledge workers) Conceptual Age (creators and empathizers) Source: Dan Pink, A Whole New Mind ***Employees, Customers, Suppliers, Communities, Owners, Temporary partnersģ. Wow.Įnter p rise * ** (*at its best): An emotional, vital, innovative, joyful, creative, entrepreneurial endeavor that elicits maximum concerted human potential in the wholehearted service of others. “ Why in the world did you go to S iberia ?” Do they, while being served, become healthier wiser, freer, more autonomous, more likely themselves to become servants?Įxcellence1982: The Bedrock “Eight Basics” 1. Whoops: Jack didn’t have a vision ! * * GE = “Talent Machine” (Ed Michaels)Ĭause (worthy of commitment) Space (room for/encouragement for initiative) Decency (respect, humane)
It’s about the acquisition of talent, providing the atmosphere so talent is attracted to it.” -John Wren Utrecht/23 March 2007 * In Search of Excellence 1982-2007 Tom Peters The Future of Talent Conference - Long